Payment & Order Policy

Payment & Order Policy


Critical Hit TCG

Placing an Order

Customers may place orders through our website. An order number and confirmation email will be generated automatically.

Orders are initially placed On Hold while our team verifies product availability.

An automated order confirmation does not mean that stock has been confirmed or that payment has been received.

Stock Confirmation

After placing an order, customers should contact us via WhatsApp and provide their order number.

We will confirm product availability, shipping arrangements and the final payable amount before requesting payment.

If an item is unavailable, customers may cancel the affected order without payment.

Payment Methods

We currently accept:

  • Bank transfer

  • Touch ‘n Go eWallet

  • Cash for eligible in-store purchases or collections

Payment instructions will be provided after order details have been confirmed.

Please do not transfer payment before receiving confirmation from our team.

Order Processing

Orders will be prepared after payment has been verified, unless otherwise agreed.

If an order cannot be fulfilled after payment, we will offer an appropriate replacement where agreed or a refund.

Contact

For order enquiries, please contact us through the WhatsApp contact provided on our website.

Website: https://criticalhittcg.com/