Privacy Policy

Critical Hit TCG

Last updated: 15 October 2026

Critical Hit TCG respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal data when you visit our website, create an account, place an order or contact us.

Website: https://criticalhittcg.com/

1. Information We Collect

When you browse our website, register an account, place an order or contact us, we may collect:

Name and contact details, including email address and telephone number
Billing and shipping addresses
Order information, including purchased products, quantities and amounts
Payment confirmation information, such as transaction references
Communications sent through email, WhatsApp or our contact forms
Technical information, such as IP address, browser type and website activity

We do not require customers to provide online banking passwords or other sensitive banking credentials.

2. How We Use Your Information

We use personal information to:

Process and manage orders
Verify product availability and payments
Arrange shipping and in-store collection
Communicate order updates and respond to enquiries
Handle returns, refunds and customer support
Maintain customer accounts
Protect our website against fraud and unauthorized access
Comply with applicable legal and regulatory obligations

Where you have chosen to receive marketing communications, we may also use your contact information to share relevant news, products or promotions. You may opt out of these communications.

3. Order Processing and Payment

Critical Hit TCG currently accepts payment through bank transfer, Touch ‘n Go eWallet and cash for eligible purchases.

Payments are arranged after order details and product availability have been confirmed.

We may retain payment references and confirmation records for order verification, accounting and dispute resolution.

4. Sharing Your Information

We share personal information only where reasonably necessary to operate our business, including with:

Courier and logistics providers for order delivery
Website hosting and technical service providers
Payment service providers, where applicable
Email and communication service providers
Government authorities or regulators where required by law

We do not sell customers’ personal information to advertisers.

Where service providers process personal information on our behalf, we take reasonable steps to protect that information.

5. Cookies and Website Analytics

Our website uses cookies and similar technologies to support essential website functions, including shopping carts, checkout and account login.

We may also use analytics tools to understand website usage and improve our services.

Some third-party services may use their own cookies or collect technical information according to their respective privacy policies.

You can manage cookies through your browser settings, although disabling essential cookies may affect website functionality.

6. Customer Accounts

Customers who create accounts may access and update certain personal information through their account dashboard.

Website administrators may access account and order information when necessary for store management and customer support.

7. Data Retention

We retain personal information only for as long as reasonably necessary for order fulfilment, customer support, accounting, legal compliance and legitimate business purposes.

Order and transaction records may be retained for periods required by applicable Malaysian laws.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymize it.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration and loss.

Our website uses HTTPS encryption to help protect information transmitted between visitors and the website.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. International Orders

For international orders, personal information may be shared with overseas courier services, logistics partners or customs authorities as necessary to arrange delivery and comply with applicable requirements.

We take reasonable steps to protect personal information when it is transferred outside Malaysia.

10. Your Privacy Rights

Subject to applicable Malaysian data protection laws, you may request access to or correction of personal information held about you.

You may also contact us regarding the use of your personal information, withdrawal of consent where applicable, or other privacy concerns.

Certain information may need to be retained for legal, accounting or legitimate operational reasons.

11. Third-Party Websites

Our website may contain links to external websites, social media platforms or other third-party services.

We are not responsible for the privacy practices of external websites. We encourage visitors to review their respective privacy policies.

12. Children’s Privacy

Our website is not intended to collect personal information from children without appropriate parental or guardian involvement where required by applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our operations, website functionality or applicable legal requirements.

The latest version will be published on this page with an updated revision date.

14. Contact Us

For privacy-related enquiries, please contact:

Critical Hit TCG

Email: info@criticalhittcg.com

Phone: +6016 406 8763

Website: https://criticalhittcg.com/